Thank you for your shopping experience at michaelcuskey.com! We are committed to providing quality products and excellent customer service. If you are not satisfied with your purchase, we are happy to provide you with a flexible refund policy. Please read the refund terms below carefully to understand how your refund will be processed.

Refund Conditions
If you need a refund, please ensure that the following conditions are met:

The item is returned within 30 days of receipt.
The item is unused, undamaged, unwashed, and has all original tags and packaging.
Provide a valid proof of purchase or order number.
Refund Process
To request a refund, please follow the steps below:

Log in to your account, go to the “Order History” page and select the order you want to refund.
Fill out the refund request form and submit.
Your refund request will be processed within 7 business days of receiving the return.
Refund Methods
Once your return request is approved, the refund will be issued to the original payment method. Depending on the processing time of your bank or payment provider, it may take 5-10 business days to be credited to your account.

Refund Costs
All return shipping costs are the responsibility of the customer unless the return is due to product quality or our error. We recommend that you use a trackable shipping method to ensure that your package is delivered safely.

Non-refundable items
The following items are not eligible for refunds:

Sale items, special offers or clearance items.
Gift cards or digital products.
Special items customized according to customer requirements.
Damaged or defective items
If the item you received is damaged or has quality problems, please contact our customer service team (deepsealove@michaelcuskey.com) within 7 days of receiving the item. We will arrange a return or replacement for you as soon as possible and bear the relevant costs.

Contact us
For more information or any questions about the refund process, please email deepsealove@michaelcuskey.com or call our customer service team at 5709141438.

Thank you for choosing michaelcuskey.com, we will do our best to ensure that your shopping experience is pleasant and satisfactory!